One of the most common complaints we hear among customers is the lack of after-sales-support they receive from other suppliers. At ILS we believe the delivery of one of our units to the client is the start of a long-term after-sales-support relationship and not the end of a project.
ILS takes pride in its record with repeat business from our existing client base, which is the best indicator of the quality and support which we provide.
No matter how well designed a unit is, problems can occur, and this fact means that ILS places great emphasis on ensuring a speedy and effective response to problems or modification requests..
ILS can provide long-term proactive or reactive maintenance and service contracts.
Online support for problem diagnosis, fixing and fine tuning is standard in nearly all of our systems.
In general, our engineers can be on your site within a matter of days, depending on the client’s geographic location.